Refund and Cancellation Policy

• The 14-day trial is free and needs no card. Nothing is charged when it ends.
• You can cancel at any time, yourself, in the app. No notice period, no cancellation fee.
• Cancellation takes effect at the end of the period you have paid for. You keep full access until then.
• We do not refund part of a period, with the exceptions listed below.
• Your data stays viewable and exportable after a subscription ends.

1. Sign in as a workspace owner. Only owners can manage billing.
2. Open Billing in the app and choose to manage your subscription. This opens the secure Stripe billing portal.
3. Choose “Cancel subscription” and confirm. The portal then shows the date on which the subscription ends.

If you cannot sign in, write to info@zincirx.com from the owner’s e-mail address and we will cancel it for you.

A cancelled subscription runs until the end of the current billing period — the month or the year already paid for — and does not renew. If you change your mind before that date, you can reactivate it in the billing portal or write to info@zincirx.com.

When the period ends the workspace becomes read-only. You can still sign in, view everything, export your records as CSV and download the reports you generated. You cannot add or change data until you subscribe again. We do not delete your workspace because a subscription ended. Blockchain anchors created while you were a customer are permanent and stay verifiable.

Subscription fees are paid in advance and are not refunded for a period that has already started, whether or not the service was used. We make these exceptions:

Annual subscriptions: 14-day money-back window

If you ask within 14 days of the first payment of your first annual subscription, we refund that payment in full and end the subscription. This applies once per customer. It does not apply to renewals, or to an annual subscription that follows an earlier refunded one.

Guided onboarding

The one-time guided onboarding fee is refunded in full if you ask before the session has taken place. Once the session has been delivered it is not refundable.

Billing errors

If you were charged twice, charged after a cancellation had taken effect, or charged a wrong amount because of a mistake on our side, we refund the difference in full.

Where we end the service

If we end your paid subscription for a reason other than your breach of the Terms, or stop offering Karbonet, we refund the prepaid fees for the unused period.

Where the law requires it

If a mandatory law gives you a right to a refund that this policy does not mention, that right applies.

• Upgrades take effect immediately. You are charged the pro-rata difference for the rest of the current period.
• Downgrades, and a switch from annual to monthly billing, take effect at the end of the period already paid for. There is no refund for the current period.
• Add-ons are charged pro rata from the day you add them. Removing an add-on takes effect immediately, without a refund or credit for the rest of the period.

If a renewal payment fails you keep full access for 7 days while the payment is retried and you update your payment method in the billing portal. If the invoice is still unpaid after that, the workspace becomes read-only until it is paid. It is never locked and never deleted for non-payment.

Write to info@zincirx.com from the workspace owner’s e-mail address. Tell us the company name, the invoice number or date, and the reason. We decide within 5 business days.

Approved refunds go back through Stripe to the payment method that was charged, in the original currency. Depending on your bank it usually takes 5 to 10 business days until the money appears on your statement. We cannot refund to a different card or account.

If you do not recognise a charge, please write to us before you dispute it with your bank. We can usually sort it out faster.

Enterprise subscriptions follow the cancellation and refund terms of their order form.